Stockade Managed Services

It’s a fact of life that even the best-designed systems will fail eventually. Regular wear and tear, accidental damage, and even vandalism can take important components offline. But repairs can mean unplanned expenses that cut profitability and eat into budgets. As a result, degraded systems are often left in place until security issues arise. By then, cameras are missing footage and damage has been done. Shrinkage, concerned staff, legal liability, and stymied investigations result.

To help protect our clients from systems that degrade over time, we’ve designed our Stockade managed service plans to keep client systems up and running with zero or close-to-zero surprise repair costs. Stockade members do not pay for service calls or diagnostic fees. Covered devices will be repaired or replaced without installation fees.

Replacement hardware is still required, but Settler systems are designed to include components with long-lasting, commercial-grade warranties (up to lifetime in many cases).

Compatible systems will be monitored to minimize downtime and ensure quick correction of system issues.

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Searching for incident video can be time-consuming and tedious. For compatible systems, Stockade members can task Settler with identifying and archiving video for security incidents, freeing up client staff for more important Recovery work.

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FULL STOCKADE MANAGED SERVICE PLAN BENEFITS

Annual camera cleaning and maintenance

Annual inspection and system health report

Client help desk

FREE service calls

NO Trip Fees

NO Diagnostic Fees

FREE replacement for end-of-life hardware^

Video search support*

Proactive system health monitoring*

^Labor only, requires hardware purchase or warrantied replacement
*For supported VMS systems